Visitor Assistance Program

What the solicitation documents require

We read the solicitation documents for this bid (16 documents, 116 pages). Each item shows the file and page it came from. Check the original documents and any addenda before you bid.

Due date and time

• Proposals are due at 2:00 PM HST on November 16, 2026, or a later date set by addendum. (RFP 27 08 Visitor Assistance Program for Maui FINAL 100926.pdf, p. 1)

How to submit

• Submit proposals electronically through HIePRO only, by the date and time in the RFP Schedule. (RFP 27 08 Visitor Assistance Program for Maui FINAL 100926.pdf, p. 21)

Questions deadline

• Written questions must be submitted through HIePRO; the schedule lists September 15, 2026 as the deadline. (RFP 27 08 Visitor Assistance Program for Maui FINAL 100926.pdf, p. 5)
• Notice of Intent to Offer is due October 30, 2026 at 2:00 PM HST. (RFP 27 08 Visitor Assistance Program for Maui Addendum 1.pdf, p. 1)

Bonds

• An offer guaranty or performance bond is NOT required for this RFP. (RFP 27 08 Visitor Assistance Program for Maui FINAL 100926.pdf, p. 22)

Insurance

• Automobile liability covers owned, non-owned, leased and hired vehicles, minimum $1,000,000 per person and per accident for bodily injury and $1,000,000 per accident for property damage. (RFP 27 08 Visitor Assistance Program for Maui FINAL 100926.pdf, p. 31)

Licenses and certifications

• Offerors must be registered on HIePRO. (RFP 27 08 Visitor Assistance Program for Maui FINAL 100926.pdf, p. 4)

Contract term

• Total of 13 months: 12-month performance period from January 1, 2027 to December 31, 2027, plus a closeout period from January 1 to January 31, 2028. (RFP 27 08 Visitor Assistance Program for Maui FINAL 100926.pdf, p. 11)

Pricing format

• Fixed-price contract, tax inclusive, not to exceed $91,500.00 for the contract term. (RFP 27 08 Visitor Assistance Program for Maui FINAL 100926.pdf, p. 11)
• Total proposed price in the cost proposal must exactly match the amount entered in HIePRO, or the proposal may be deemed non-responsive. (RFP 27 08 Visitor Assistance Program for Maui FINAL 100926.pdf, p. 11)
• Awards through HIePRO are subject to a mandatory .75% transaction fee, not to exceed $5,000 for the total contract term. (RFP 27 08 Visitor Assistance Program for Maui FINAL 100926.pdf, p. 5)

Forms to return

• References form must be returned with the proposal. (RFP 27 08 Visitor Assistance Program for Maui FINAL 100926.pdf, p. 18)

Scope highlights

• Design, implement and manage a Visitor Assistance Program for Maui County to assist visitors in emergencies or adverse situations. (RFP 27 08 Visitor Assistance Program for Maui FINAL 100926.pdf, p. 8)
• Respond to referrals for visitors affected by crime, accidents, medical emergencies, death or bereavement, travel disruptions or lost documentation. (RFP 27 08 Visitor Assistance Program for Maui FINAL 100926.pdf, p. 8)
• Provide case management and individualized assistance suited to each situation. (RFP 27 08 Visitor Assistance Program for Maui FINAL 100926.pdf, p. 8)
• Facilitate or provide transportation, temporary lodging coordination, food and essential items, and communication and translation help. (RFP 27 08 Visitor Assistance Program for Maui FINAL 100926.pdf, p. 8)
• Maintain working relationships with law enforcement agencies and hospitals and healthcare providers. (RFP 27 08 Visitor Assistance Program for Maui FINAL 100926.pdf, p. 8)

Documents we read

• ATTACHMENT 01 Offeror Check List.docx 1 page
• ATTACHMENT 02 Proposal Transmittal Letter.docx 3 pages
• ATTACHMENT 03 Corporate Resolution.docx 1 page
• ATTACHMENT 04 Standard Qualifications Questionnaire.docx 14 pages
• ATTACHMENT 05 Contractor References.docx 1 page
• ATTACHMENT 06 Subcontractor References if applicable.docx 2 pages
• ATTACHMENT 07 Confidential Information List if applicable.docx 1 page
• ATTACHMENT 08 Conflicts of Interest Disclosures and Attestation.pdf 3 pages
• RFP 27 08 Visitor Assistance Program for Maui FINAL 100926.pdf 49 pages
• EXHIBIT F VAP Monthly Report Template.docx 1 page
• EXHIBIT G VAP Tracking Sheet Template.xlsx 5 pages
• EXHIBIT H VAP Quarterly Report Template.docx 1 page
• EXHIBIT I VAP Final Report Template.docx 2 pages
• EXHIBIT J Financial Reports of Actual Expenses and Income.xlsx 14 pages
• RFP 27 08 Visitor Assistance Program for Maui Addendum 1.pdf 2 pages
• AG-008 103D General Conditions (1.10.23).pdf 16 pages