Database Support and Maintenance

What they need

• ScopeLevel 2 support, bug fixes, database updates, and requested enhancements for an existing background check processing system.
• TechnologyAWS-hosted application using Angular, C#, .NET 5, SQL Server/T-SQL, IIS, and Windows Services; maintain APIs and secure file transfers. Hosting and identity access management are provided.
• Service levelsSupport continuous operation with at least 99.95% monthly availability; resolve outages or provide an approved workaround within four hours. Preferred staffing hours are 8 a.m.–5 p.m. Mountain Time.
• Security and accessibilityCJIS-certified staff with fingerprint-based clearance; maintain encryption, access controls, audit logging, and WCAG 2.1 AA accessibility.
• Transition and deliveryInclude knowledge transfer, a transition plan, testing before deployment, and documentation of changes.
• Term and pricingJuly 1, 2027–June 30, 2028, with up to four annual renewals. Provide fixed pricing by year, proposed staffing, and any annual increases up to 3%.