This bid is for an inmate technology system installation, operation, and maintenance project across Texas Department of Criminal Justice facilities statewide, including Huntsville, Livingston, Galveston, Beeville, Amarillo, and other Texas unit locations.
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What the job is
System: Fully managed inmate telephone, tablet, video calling, digital mail, and eMessaging services.
Coverage: Statewide deployment across correctional facilities with approximately 150,000 total capacity.
Hardware: Secure wall-mounted/pedestal phones, inmate tablets, workstations, printers, charging stations, network equipment, and related cabling.
Network: Secure standalone network with redundancy, monitoring, firewalls, access controls, and 24/7 operational support.
Implementation: Full installation, testing, training, maintenance, reporting, and support, with system completion targeted within 180 days after start.
Security: Biometric enrollment, call recording and monitoring, fraud controls, digital forensics, managed access capability, data encryption, and accessibility compliance.