We are looking for a quote for Orchard Annual Silver Level support and maintenance services, provided remotely for Texas Health and Human Services Commission, 701 W.
Support Level: Orchard Annual Silver Level Support and Maintenance for System Administration
Required Services: Software upgrades, basic upgrade project package, 24/7/365 remote support by phone, online, or email, technical support and training, access to Orchard Resource Central, and satisfaction survey
Optional Services: Five hours of remote professional services and premium upgrade project package with dedicated technical support specialist
Term: September 1, 2026 through August 31, 2027, with possible annual renewals
Experience: Vendor should have at least five years of relevant experience; assigned personnel should have at least three years of relevant experience
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