We are looking for a quote for Orchard Annual Platinum Level Support and Maintenance for System Administration, with services provided remotely for 701 W.
Support: 24/7/365 remote support by phone, online, or email, with Tier II or higher response
Maintenance: Software upgrades, basic and premium upgrade project packages, and access to Orchard Resource Central
Training: Interactive technical support and training, including one multi-day virtual course for one employee
Professional services: 32 hours of remote professional services for new features, configuration review, system maintenance, or related tasks
Reporting: Monthly reports of tickets created and satisfaction survey support
Term: September 1, 2026 through August 31, 2027, with possible annual renewals
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