Program administration: Manage daily operations, contracts, order allocation, accounting, records, issue resolution, and required reporting
Partner support: Recruit, train, monitor, and support participating nonprofit service providers and employment programs
Customer support: Track satisfaction, respond to complaints within one business day, monitor delivery performance, and provide inquiry reporting
Marketing: Promote products and services, maintain customer purchase data, conduct quarterly regional workshops, and support outreach activities
Financial capacity: Maintain resources or line of credit sufficient to pay service providers within 30 business days; recent volume averaged about $4.4M per week
Staffing: Provide one full-time account manager, three procurement liaisons, and other qualified key personnel available during standard business hours
Term: Initial two-year term with up to three additional one-year renewals
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