State/Local contract opportunity · COOP2026SOL-00009

End-User IT Outsourcing Services (COOP2026SOL-00009)

Solicitation COOP2026SOL-00009 · Texas ESBD / TXSmartBuy · Texas · Due October 20, 2026

Key facts

We are looking for a quote for end-user IT outsourcing services supporting customers across the State of Texas.

Service Desk: Phone, email, chat, self-service portal, remote takeover, and on-site support, including 24/7 coverage where required
Device Support: Provisioning, deployment, maintenance, break/fix, lifecycle management, and secure end-of-engagement handling
IT Asset Management: Inventory tracking, license management, contract renewals, compliance support, and asset lifecycle reporting
Security: Endpoint protection, identity and access management, MFA, threat monitoring, incident response, and secure data handling
Backup and Recovery: Data backup, disaster recovery, RPO/RTO commitments, and recovery validation
Reporting: Standard and ad hoc service reports with customer access to performance metrics

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