This bid is for college advising chatbot maintenance, system integration, and case management support at participating high schools across Texas, coordinated from 1801 N. Congress Ave., Suite 12.200, Austin, TX 78701.
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What the job is
Platform support: Maintain the Aribot chatbot and GRACE web application, including integration with the Mainstay platform or its successor.
Implementation: Provide a dedicated lead, implementation plan, integration workflows, troubleshooting guides, and updated documentation.
Training: Deliver onboarding, user guides, recorded training, and periodic refresher sessions for advisers and program staff.
Maintenance: Monitor performance, resolve standard issues within two days and critical issues within 24 hours, and support configuration and account setup.
Messaging: Develop and maintain Texas-specific college access content, proactive campaigns, approved chatbot knowledge, and escalation workflows.
Reporting: Provide monthly performance reports and quarterly KPI dashboards covering engagement, campaigns, escalations, and adviser responsiveness.
Compliance: Support FERPA, TCPA, A2P 10DLC, data privacy, cybersecurity, AI governance, and WCAG 2.1 Level AA requirements.
Term: Initial service period through August 31, 2027, with up to two additional renewal years.
XL Eagle