Schedule: Regular work hours are Monday-Friday, 8:00 AM-5:00 PM Central
Response Times: Standard service calls require response within 4 hours; emergency calls require on-site response within 1 hour
Completion: Repairs and replacements must be completed within 5 business days unless urgent; temporary approved material may be needed to seal damaged windows within 24 hours if repair cannot be completed
Warranty: Workmanship must be guaranteed for 1 year after completion and acceptance
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