We are seeking a quote for college advising chatbot maintenance, system integration, and case management support at participating high schools across Texas, coordinated from 1801 N.
Platform support: Maintain the Aribot chatbot and GRACE web application, including integration with the Mainstay platform or its successor
Implementation: Provide a dedicated lead, implementation plan, integration workflows, troubleshooting guides, and updated documentation
Training: Deliver onboarding, user guides, recorded training, and periodic refresher sessions for advisers and program staff
Maintenance: Monitor performance, resolve standard issues within two days and critical issues within 24 hours, and support configuration and account setup
Messaging: Develop and maintain Texas-specific college access content, proactive campaigns, approved chatbot knowledge, and escalation workflows
Reporting: Provide monthly performance reports and quarterly KPI dashboards covering engagement, campaigns, escalations, and adviser responsiveness
Compliance: Support FERPA, TCPA, A2P 10DLC, data privacy, cybersecurity, AI governance, and WCAG 2.1 Level AA requirements
Term: Initial service period through August 31, 2027, with up to two additional renewal years
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