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The Contractor shall furnish all qualified personnel, facilities, services, and supplies necessary to place, renew, maintain, and manage subscriptions to domestic and foreign serials and periodicals in electronic, print, and other available formats, including journals, standing orders, online databases, technical reports, memberships, government documents, abstracts and indexes, back issues, and related information resources. Services shall include subscription ordering and renewal, access to a web-based serials management system, account and financial management, invoicing and publisher payments, reporting, electronic journal access support, claims processing, cancellations, credits, refunds, customer support, training, and coordination with publishers. BSA seeks a financially sound and knowledgeable contractor with demonstrated experience providing serial subscription services to libraries and broad access to domestic and foreign publishers. The objective of this acquisition is to obtain prompt and accurate order processing, competitive publisher pricing and applicable discounts, timely and accurate billing, effective subscription management, and reliable access to scientific and technical information resources supporting BNL�s research mission
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